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Frequently Asked Questions

Find answers to common questions about Plinko. Can't find what you're looking for? Contact our support team.

🎮 About the Game

What is Plinko?

Plinko is a free-to-play social casino game for entertainment purposes only. Drop a ball from the top and watch it bounce through a field of pegs, landing in one of several slots at the bottom - each with a different multiplier. It's a fun, risk-free game with no real money involved, inspired by the classic game show favorite!

Is this real gambling?

NO. Plinko is NOT real-money gambling:

  • ❌ No real money deposits or wagers
  • ❌ No cash prizes or withdrawals
  • ❌ Virtual credits have ZERO real-world value
  • ✅ 100% Free entertainment only

Can I win real money?

No. You cannot win money, cash prizes, or anything with real value. All credits are virtual and for entertainment purposes only.

What are virtual credits worth?

Nothing. They have zero real-world value and cannot be redeemed, sold, or exchanged for anything of monetary value.

Can I buy credits or make purchases?

No. All credits are free. There are no in-app purchases, microtransactions, or any way to spend real money. The game is completely free to play.

đŸŽ¯ Getting Started

How do I start playing?

Simply visit our website in any modern web browser and click "Play Now". You can play as a guest or create a free account to save your progress and statistics.

Do I need to download anything?

No downloads required! Plinko runs directly in your web browser on any device - desktop, laptop, tablet, or smartphone. Just visit the website and start playing.

Is the game free to play?

Yes, 100% free! There are no hidden costs, subscription fees, or required purchases. All game features are accessible to everyone at no charge.

Who can play?

Players must be 18 years or older. While the game doesn't involve real gambling, we maintain this age requirement for responsible gaming practices.

đŸ•šī¸ Gameplay

How do I play Plinko?

Game Rules:

  1. Set your bet amount using virtual credits (10-1000)
  2. Choose your risk level: Low, Medium, or High
  3. Select the number of rows: 8, 12, or 16
  4. Click "DROP BALL" to release the ball
  5. Watch the ball bounce through the pegs
  6. The ball lands in a slot with a multiplier
  7. Your bet is multiplied by that amount - you win!

What are the risk levels?

You can also choose between 8, 12, or 16 rows - more rows means more possible outcomes and different multiplier distributions!

How do multipliers work?

When the ball lands in a slot at the bottom, you win your bet amount multiplied by that slot's multiplier. For example:

The multipliers are displayed at the bottom of the board and change based on your risk level and number of rows selected.

What happens if I run out of credits?

No problem! You'll automatically receive free credits to continue playing. Remember, these are virtual credits with no real value - the game is designed for endless entertainment.

👤 Account & Profile

Do I need an account?

No, you can play as a guest. However, creating a free account offers benefits:

How do I create an account?

Click "Sign Up", enter your email and choose a password. Verify your email, and you're all set! It takes less than 1 minute.

I forgot my password. What do I do?

Click "Forgot Password?" on the login screen, enter your email, and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes.

Can I delete my account?

Yes. Go to Settings → Account Settings → Delete Account. This permanently removes all your data. This action cannot be undone.

đŸ› ī¸ Technical Support

What browsers are supported?

Plinko works on all modern browsers:

What devices can I play on?

The game is running slowly. What can I do?

Try these fixes:

The game won't load. Help!

Quick fixes:

  1. Refresh the page (F5 or Ctrl+R)
  2. Clear cache: Ctrl+Shift+R (Cmd+Shift+R on Mac)
  3. Check if JavaScript is enabled
  4. Try a different browser
  5. Disable ad blockers temporarily
  6. Check your internet connection

I found a bug. How do I report it?

We appreciate bug reports! Contact us via:

Please include: what happened, what you expected, device/browser info, and screenshots if possible.

🔒 Privacy & Security

How is my data protected?

We take security seriously:

See our Privacy Policy for full details.

Do you sell my data?

NO. We never sell your personal information to third parties. Ever.

What information do you collect?

For account users: email, password (encrypted), gameplay statistics, and device info for technical support. See our Privacy Policy for complete details.

How do I control my privacy settings?

Access privacy controls in Settings → Privacy. You can:

âš–ī¸ Legal & Compliance

Is Plinko legal?

Yes, absolutely. Since we don't involve real money gambling, betting, or any monetary transactions, Plinko is legal worldwide as a free entertainment service.

Is this available worldwide?

Yes! Since this is entertainment-only with no real gambling, it's available globally. However, you must be 18+ to play.

Do I have to pay taxes on winnings?

No. Since virtual credits have no monetary value and cannot be redeemed for cash, there are no taxable winnings. This is entertainment, not gambling.

📞 Support & Contact

How do I contact support?

We typically respond within 24-48 hours.

Where can I find more information?

Still Have Questions?

If you couldn't find the answer you were looking for, we're here to help!

Contact Us:

  • Email: [email protected]
  • In-Game Support: Click "Help" in the game menu
  • Response Time: Within 24-48 hours

We're committed to providing excellent support and ensuring you have the best possible experience with Plinko. Don't hesitate to reach out!